Last updated: 08/06/2026

This policy governs the right of withdrawal applicable to purchases made online through the TALHO GABRIEL SOCIEDADE COMÉRCIO DE CARNES online store, as well as the terms and conditions for exchanges and returns, without prejudice to the consumer’s legally recognized rights.

Right of withdrawal

In distance contracts, consumers generally have the right to cancel the contract within 14 days, without having to give a reason.

In the case of the purchase of goods, this period begins on the day the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the item.

How to exercise the right of free termination

To exercise the right of withdrawal, the consumer must notify TALHO GABRIEL SOCIEDADE COMÉRCIO DE CARNES of their decision by means of an unequivocal statement, specifically by email to: geral@charcutariagarrafeirareis.pt

The consumer may, if they so choose, use the Sample Voluntary Termination Form available at the bottom of this page.

Deadline for returning the item

All products purchased from our online store or in-store may be exchanged or returned within 14 days. If the item does not meet your expectations, you may request an exchange for another product available at TALHO GABRIEL SOCIEDADE COMÉRCIO DE CARNES

To exchange an item, it must be in its original condition, with no signs of use, and must be accompanied by the original packaging and receipt.

Some products, such as bread, cannot be returned for hygiene reasons.

Return address

Items should be returned to:

Brand: CHARCUTARIA E GARRAFEIRA REIS
Address: AVENIDA DOS DESCOBRIMENTOS, MERCADO MUNICIPAL DE TAVIRA, LOJA 24, 8800-681 TAVIRA

Alternatively, the item can be dropped off directly at the physical store at the same address.

Return Policy

Upon receipt of the item, O TALHO GABRIEL SOCIEDADE COMÉRCIO DE CARNES will inspect it.

Returns will be accepted provided that the item is in a condition consistent with normal handling for the purpose of inspecting its nature, characteristics, and fit, with no signs of misuse, damage, alteration, dirt, or abnormal wear and tear.

The consumer may inspect the item to verify its nature, characteristics, and fit, but may not use it beyond what is necessary for such verification.

To facilitate the return process, we recommend that:

• the item retains its original characteristics;
• be returned with tags and in its original packaging;
• the shipment includes the proof of purchase and any other items that were included with the order.

Return costs

Os custos diretos da devolução dos artigos ficam a cargo do cliente, exceto:

• if TALHO GABRIEL SOCIEDADE COMÉRCIO DE CARNES expressly states that it accepts them; or
• if the return is due to a defect, damage, non-conformity, or incorrect shipment.

Refund

If the right of withdrawal is validly exercised, O TALHO GABRIEL SOCIEDADE COMÉRCIO DE CARNES will refund the consumer within a maximum of 14 days as of the date on which it is notified of the decision to return the goods.

TALHO GABRIEL SOCIEDADE COMÉRCIO DE CARNES may, however, withhold the refund until it receives the returned goods or until the consumer provides proof of shipment, whichever comes first.

Refunds will generally be issued via the same payment method used for the purchase, unless otherwise expressly agreed with the customer.

If the right of withdrawal is validly exercised, the amounts paid for the item will be refunded, along with—where applicable by law—the shipping costs corresponding to the least expensive standard shipping option offered by the store.

Trade

Without prejudice to the consumer’s legal rights, O TALHO GABRIEL SOCIEDADE COMÉRCIO DE CARNES may accept exchanges of items, subject to verification of their condition and stock availability.

Any request for an exchange must be submitted to CRIADO POR VOCÊS, specifying the order number and the desired item.

Items that are defective, damaged, non-compliant, or shipped incorrectly

If the delivered item is defective, damaged, non-compliant, or does not match the item ordered, the customer should contact O TALHO GABRIEL SOCIEDADE COMÉRCIO DE CARNES via email geral@charcutariagarrafeirareis.pt, indicating the order number and, whenever possible, including a description of the situation and photographs.

In such cases, O TALHO GABRIEL SOCIEDADE COMÉRCIO DE CARNES will cover the costs associated with the return or exchange process, in accordance with applicable law.

Depending on the circumstances, the consumer may be entitled to repair, replacement, a price reduction, or termination of the contract, in accordance with applicable law.

Return not accepted

If a returned item does not meet the requirements for cancellation, exchange, or return, O TALHO GABRIEL SOCIEDADE COMÉRCIO DE CARNES will notify the customer that the request has been denied, and the item may be returned to the address provided in the original order.

Legal Disclaimers

The right of withdrawal does not apply to situations that are legally excluded, specifically to items made to the consumer’s specifications or clearly personalized, where applicable

Contacts

For any further questions, customers may contact O TALHO GABRIEL SOCIEDADE COMÉRCIO DE CARNES via the following channels:

Email: geral@charcutariagarrafeirareis.pt
Telefone: (+351) 281 323 615
Cost of calls to domestic landlines and mobile phones

Sample Voluntary Termination Form

(You should only fill out and return this form if you wish to cancel the contract)

To:

Brand: CHARCUTARIA E GARRAFEIRA REIS
Company Name: TALHO GABRIEL SOCIEDADE COMÉRCIO DE CARNES LDA
Address: AVENIDA DOS DESCOBRIMENTOS, MERCADO MUNICIPAL DE TAVIRA, LOJA 24, 8800-681 TAVIRA
Email: geral@charcutariagarrafeirareis.pt

I/We hereby give notice that I/we am/are withdrawing from my/our purchase and sale agreement regarding the following item/for the provision of the following service:

____________________________________

Requested on: ___ / ___ / ___

Received on: ___ / ___ / ___

Name of consumer(s): ____________________________________

Consumer(s)' address: ____________________________________

Signature of the consumer(s) (only if this form is submitted in paper form):

____________________________________

Date: ___ / ___ / ___